Frequently Asked Questions
What can I store?
Just about anything as long as it is legal, non-perishable, and meets our size requirements. We are unable to receive items that are perishable, hazardous, illegal, flammable, or corrosive. We can also store: sporting equipment, ski’s, golf clubs, snowboards, and hockey gear.
Can I visit the storage unit?
Our model was designed around the idea of delivering items to you. We are not set up or staffed to allow for on-site access. Should you require an item. Please give us a call or e-mail us. Should you require expedited delivery, please e-mail or call asap.
Security of Items and Storage Lockers
BCS places radio-frequency identification (RFID) tags to identify all items. The tags work like a barcode but utilize a chip that sends back a unique identification number to the receiver from a handheld scanner The RFID code can be read up to 25 feet away. Every item is photographed and RFID tagged for the highest level of organization and security. Our storage warehouses have 24-hour surveillance and code access. Our lockers are climate controlled and insured to protect your personal items.
Billing and Non-Payment
Your credit card will be charged at the end of each month and or just prior to final delivery. An account must be current and payment remitted at the point that a delivery request is made. If you are unable to pay within three months, we will send you a notice indicating that you are in default and have 30 days to settle. After 30 days, we have the option at our discretion to sell, donate, or dispose of the items associated with your account and cancel your contract.
Can I provide my own Insurance?
Yes, BCS provides insurance within our package options and individual items stored. However, if you have your own insurance policy, the insurance fee applied will be deducted from your storage total. Members are required to show proof of personal coverage (insurance declaration page). Please inquire for specifics. BCS has never filed an insurance claim for loss or damage to an article of clothing.
Is the facility climate-controlled?
Yes, all the facilities are climate-controlled.
How long does it take to have my items returned to me?
Standard return delivery is 1-2 days. To schedule return delivery, please give us a call during business hours or contact us through email.
I need to store my stuff today/tomorrow. Can BCS help me?
We can't guarantee that you same day/next day pick up, but we will do everything possible to help. The fastest way to find out if we can help is to call us as soon as you can. The sooner you tell us about your schedule and needs, the better chance we have of finding a time that works.
If I have you return some but not all of my items, does my monthly bill decrease?
Yes. The great thing about BCS is that you only pay for the space you use. If you reduce the number of items you are storing and have them delivered back to you, we will reduce your monthly rate.
Can I have my bins shipped to another state? country?
Absolutely! BCS will ship your boxes to any location in the U.S or overseas. Contact us and we will provide a quote based on standard ground/freight rates.
Can I store less than three months?
Yes, all package prices reflect at least 3 months of storage service. If you store less than three months, however, your delivery fee will reflect your monthly charge.
What if my apartment is not on the ground level and I don't have an elevator?
Each flight or stairs per floor is $25. If floors exceed two levels or flights, additional charges may apply.